Overview

Our returns and refund policy lasts for a period of 14 days from the date on which the products are delivered. If more than 14 days have passed since the products were delivered, we are unable to offer a full refund or replacement

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-Returnable Products

Certain product categories are excluded from the right of return. These include:

• Perishable goods, such as food, flowers, newspapers, and magazines.
• Newspapers and all types of magazines, excluding subscription contracts for the supply of such publications.
• Sealed health, personal care, or hygiene products, provided they have been unsealed after delivery.
• Hazardous materials, as well as flammable liquids or gases.
• Custom-made products or goods manufactured exclusively to the customer’s personal specifications.
• Gift cards.
• Digital software products available for download, provided the download has started or the relevant consent has been given.
• Digital content products not supplied on a tangible medium.
• Certain health and personal care products for hygiene and safety reasons.
• Goods that are liable to deteriorate or expire rapidly.

• Any item that is returned more than 14 days after delivery

Proof of purchase: To complete any return, the presentation of the receipt or other valid proof of purchase is required.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@poufwonderland.com.cy

 

Sale items

 

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should mail your product to: Nafpliou 6, Tseri Industrial Area 2480

 

You will be responsible for the shipping costs of returning your item and such costs are non-refundable. If a refund is approved, the return shipping cost may be deducted from the total amount refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at info@poufwonderland.com.cy for questions related to refunds and returns.

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